How the Discover it card compares to the USAA's card
Why One is Stronger than the Other
The NHL card is stronger than USAA's card because you can rack up more cashback, more quickly
People love Discover because the approval process is instant and it's generous with credit limits Many customers praise Discover for its quick and easy approval process. Within a few minutes, applicants know whether they're approved.
Numerous cardholders report the NHL Discover it card has their highest spending limit. Plus, Discover it cardholders say their credit limits were increased after a few months of responsible credit card behavior, making it a good choice to build credit.
Not everything is so peachy with the NHL Discover it card, however, as a few common complaints cropped up.
The biggest customer complaint about Discover is that it also decreases your spending limit
Many current cardholders complain about spending limit decreases that came out of nowhere—their credit limits were slashed to less than half of what the cardholders were initially approved for. The problem is, if you've already hit or come close to your spending max and your limit suddenly drops, your credit score will take a serious nosedive. Lenders want to know you can juggle your spending limits without going over them. But if the limit suddenly changes, you may already be over your financial head without realizing it. With that said, is this right for you?
You're the ideal NHL Discover it cardholder if you're a die-hard NHL hockey fan trying to build on decent credit
If you can answer yes to most of the questions below, the NHL Discover it card has your name on it:
- Do you regularly make purchases from NHL.com or NHL TV?
- Do you have a minimum credit score of 680?
- Do you plan to use this card for most of the everyday purchases you make?
The NHL Discover it card is probably not your best option if you answered "no" to those questions. So let's check out the USAA Preferred Visa Signature Card to see if that's a better fit next.
The USAA Preferred Cash Rewards card offers perks that go beyond the actual cashback rewards of the card
USAA's card may not offer as much in the way of cashback as the NHL Discover it card, but it makes up for that with other enticing perks:
Protect your home. That is, when you're away on deployment. Enjoy free monitoring service so you can have peace of mind knowing your family is safe when you're not there.
Never worry about paying full price for travel again. If you find a cheaper price for hotel stays or cruises, USAA will match the competitor rates so you never overpay.
Enjoy travel protection. Whether you lose a bag or you're charged for carrying an extra one on the plane, USAA will help you save.
Never worry about a canceled trip. With USAA's extra protection, you'll be covered in the event your trip gets canceled.
Enjoy a discount on car rental services. That is, when you pay with your USAA card.
Rack up exclusive discounts on new and used vehicle purchases. Browse through the USAA network of preferred partners and you'll save.
Enjoy exclusive retail discounts too. Use your USAA card for purchases and you'll enjoy discounts from select retailers.
When you combine all these perks with the cashback you'll receive on all purchases, you can see why this card is worth your attention. Sure, the USAA's cashback program isn't as competitive as others, but these extra benefits may add up to more savings in the end. It's not just these perks that keep USAA customers loyal; it's also the dedicated customer service.
People love USAA's customer service
Many happy reviewers compliment USAA's team of customer support specialists and describe all the agents as polite and friendly and that they "handled fraudulent charges well" and seem as if they truly care "and are willing to help." Other cardholders praised the USAA's card for helping them rebuild their credit when no other lenders would approve them. But it wasn't all good news. We did see some common complaints too.
The biggest customer complaint about USAA is that even longstanding members face challenges
Multiple customers have complained that having a double-digit history with the card doesn't get you anywhere. Some members claimed fraudulent charges were never investigated properly, leading to them being responsible for the purchases they never authorized. Others complained that interest and late fees were charged incorrectly and never remedied. Additionally, some reviewers felt that USAA abandoned them during difficult financial times and periods of unemployment.
In many cases, members canceled their USAA credit card because of these issues and the lack of loyalty. Customers are unhappy that USAA does not take into consideration how long someone's been a customer when disputes arise. So after learning all of that, should you go with the USAA's card?
You're the ideal USAA cardholder if you're in the military and can actually use the extra member perks offered
You can only become a USAA member if you're an active or former military member or related to a military member. So if you don't check either one of those boxes, this card is definitely not the one for you. If you do belong to one of those two categories, you'll have to ask yourself if you'll use those added perks that come along with being a USAA cardholder. This card doesn't offer much in terms of cashback so the extra perks must be worth it to you in the end.
Up next, we'll talk more about both companies so you have a better idea of who you're doing business with.
About the Companies
While USAA isn't known as a top credit card company, it's backed by Visa and has seven times the market share as Discover
USAA is not in the credit card business, per se. Because of this, its credit card is backed by Visa, a leader in the credit card industry.
Visa current holds seven times more market share than Discover and boasts an extra 28 years of being in business. In addition, Visa's acquired 335 million customers worldwide, which makes Discover's 51.4 million customers pale in comparison.
Visa pioneered credit and debit cards as we know them today
Visa paved the road for other credit cards to follow. They were the first to introduce "revolving credit," credit that is renewed when you pay off your balance. Visa was also responsible for creating debit cards. Being first may help explain why Visa is accepted nearly everywhere.
You're the ideal Visa customer if you want a card that's accepted everywhere
As the first consumer credit card, Visa has a long standing reputation around the world. This reputation means you'll never have to worry about whether your card will be accepted.
Discover is all about its customers
Discover may have surfaced 28 years later than Visa, but it's still a force to be reckoned with. Since opening,its focus has always been on customer service. The company also continues to improve upon helping its customers "get the most for their money." It does this using reward programs that offer customers more bang for their buck.
If you're willing to branch out, Discover will reward you
Discover may not be accepted at as many places as Visa, but it does have competitive perks, higher cashback reward percentages, and friendly customer service.
Both Discover and USAA offer benefits beyond straight cashback
When comparing credit cards, you shouldn't just look at the cashback incentives. Benefits that often go beyond the card make one particular piece of plastic a standout option.
We'll go over the extra perks now.
Analyzing Discover's additional benefits
Freeze your account with one click. If you lose your card, you can freeze your account until you find or replace your card. Your account remains active, but no one will be able to use it to make purchases while it's in this state.
See your FICO Credit score for free. Each month, Discover includes your FICO credit score right on your statement.
Monitor your Social Security number. Discover will also let you know if it's been used recently or if any new accounts crop up. It will even notify you if it finds your personal information on risky websites.
Comparing the benefits offered by USAA
As we discussed earlier, USAA's exclusive membership comes with some pretty nice benefits, including:
- Discounts on 24/7 home monitoring
- Price match on travel purchases
- Travel protection
- Discounted car rental services
- Exclusive discounts at select retailers
The takeaway: USAA's extra perks may add up to huge savings
Before you add up all those savings, you should also know about the costs and fees associated with using each card.
Expect excellent customer service with Discover
When it comes to customer service, both USAA and Discover do a decent job of keeping their customers happy but there are some other things to consider.
The truth about Discover's customer service
Discover's customer service reviews were positive. We saw customers boasting about how friendly and easy the company's customer support team is to work with.
All agents are based in the United States. So you won't have to worry about a language barrier or miscommunications.
Discover's team is also available around the clock. So help is there whenever, should you need it.
Replacement cards are shipped overnight. And free of charge.
But we did find one common complaint over and over again:
Cardholders frequently witnessed their spending limits slashed. And not by a small margin. Many complained of their limits being cut to less than half of what they were initially approved for. USAA's customer support is severely limited, as compared to Discover's, which we'll discuss next.
The truth about USAA's customer service
Customer support is not available 24/7. USAA's customer support is only available Monday through Friday from 6:30 am to 10 pm CT, and on Saturday from 8 am to 6 pm CT. Despite the limited availability, many customers like USAA's service.
Customer support agents are great. Customers complimented USAA's team, saying all of the agents have been polite and friendly. owever, we also saw a common theme of disloyalty from reviewers too.
No appreciation for loyal customers. Multiple customers complained that, despite having a double-digit history with the company, they still had trouble with common customer service issues.
Incorrect fees were never remedied. Others complained that interest and late charges were incorrectly charged and never removed.
No help during difficult times. Some reviewers felt that USAA abandoned them during difficult financial times and periods of unemployment and left them with extra fees tacked onto bills.
The takeaway: Discover has USAA slightly beat when it comes to customer service
Customers feel USAA should consider how long a member has been a loyal customer when they're unable to make their payments during hard times. They also expect USAA to do more about fraudulent charges and incorrect billing fees. When we compare this to Discover, we see that Discover fares better in terms of customer service but how does it rate when it comes to mobile convenience?
Key Digital Services
Both Discover and USAA have digital apps that make checking in a breeze
Download mobile apps for both Discover and USAA for both Apple and Android devices and you'll stay connected.
What's the Discover mobile app like? Cardholders love how easy it is to use Discover's app and dig how simple the dashboard is.
Here you'll have:
Enjoy quick access. Discover's mobile app gives you every aspect of your account from any device you use.
Pay your balance. Or part of it, using the mobile app wherever you are.
Set up notifications to alert you when your balance is due. Or once a payment has been cleared.
USAA's app shows a similar picture.
What's the USAA mobile app like?
USAA's mobile app gives you the same features as Discover:
Access your account from anywhere. Log in at any time to see your account.
Pay bills on the go. Never miss a payment with USAA since you can pay on the go.
See a snapshot of your account in real time. You can manage all of your USAA accounts from their main dashboard.
Speak with customer support agents. Speak directly with customer support agents right from the app.
The takeaway: Both Discover and USAA have created useful mobile apps customers love
Not only can you access your account at any time, but you can also manage and make payments from wherever you are using these apps.
The NHL Discover it card trumps the USAA Preferred Cash Rewards Signature card because it gives you more opportunities to earn cashback
At first glance, the NHL Discover it card and the USAA Preferred Cash Rewards Signature card offer similar cashback reward rates. But take a closer look and you'll see a different picture. First, you can only become a USAA member if you're an active or former military member or related to a military member. So, if you don't check either one of those boxes, the USAA card is definitely not the one for you. Even still, if you do qualify, the NHL Discover it offers a stronger cashback rewards incentive program.